However, the player did not respond to our inquiries, forcing us to reject the complaint due to lack of necessary information for further investigation. But family let be patient we have learnt and to survive through hard times and experienced victories and losses. . We are all at pains with the current status. Lack of clear information about licensing and regulation. Unusually high wagering. The player had struggled to get in touch with Betway's customer support and expressed frustration over their lack of responsiveness. El. Operators with a history of unresolved player complaints. We advised her to.