Hi my withdrawal was cancelled and reversed back on to the casino account. . utility bill. It has been 5 days since I made my withdrawal - the online chat assistance confirmed that they were going to process my transaction yesterday. I have sent in forms of I'd including my passport. spoke to. bank card. In order to complete the fully. Even so, my withdrawal was cancelled (on 21th august) due to some kind of ecopayz number account error (which is not true).