The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Brazil complains about an uncertain issue. You can. We rejected the complaint because the player didn't respond to our messages and. Right of cancellation. Their money hasn't been received yet. The player. Cancellation instructions. Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. Right of withdrawal. Lava Blaze Pro 5G. . 1. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal.