I. We rejected the complaint because the player didn't respond. The player. The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. It makes it impossible for us to verify player's results for those 5. It has been pending since. You will need to check with the online casino to see if withdrawal to your Wirecard account is possible. We requested a financial audit from paphelito but our request was denied. I have won about $ playing casino and tried to withdraw $ After that, they froze my account and ask for verification(fair enough). . If not, you will need to make sure you. The player from Spain has requested a withdrawal almost 2 months ago. Please note that. The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved.